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Contact Us
Contact
Opening Hours
Mon - Thu
Closed (Call for availability)
Fri - Sat
9:00 am – 8:00 pm
Sunday
9:00 am – 5:00 pm
Frequently Asked Questions
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What if NCJR is late for my reservation?We strive to provide a seamless service to every single customer that patronizes our business. However, if for any reason we cannot be on time, we will do our very best to accommodate your booking one way or another depending on availability.
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What if my equipment breaks down in the middle of my booking?Please remain calm and stay on your equipment until help arrives. Your jet ski will have a whistle in the glove compartment to use in case of any emergencies. Never take off your life vest at any point while operating a rental equipment.
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Where are you located?Meet us at the Farrington Point Boat Ramp on Jordan Lake for your reservation. Address: 605 Farrington Point Road, Chapel Hill, NC, 27517 We operate by the main trailer boat ramp on the right side when you pull in. Find a parking spot on the far end of the lot and walk all the way down to the ramp. Find your rental on the shore to the right next to the ramp.
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What if I return my rental later than expected?Customers are responsible for keeping track of their time while renting an equipment. Returning a rental late will result in additional charge(s). Please be respectful of our schedule of operations and note there may be other customers waiting to get on the equipment for their reservation. Returning equipment late quickly becomes inconvenient and throws off the entire schedule throughout the day especially on busy weekends.
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What if I'm late for my reservation?It is recommended that you show up at least 15-30mins before your reservation to allow time to go over a safety briefing before you get on your rental equipment. Showing up late for your reservation will cut into your reserved time at your expense.
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How do I make a reservation?Book online in minutes or call for assistance with bookings over the phone at ☎️(888) 348-1999
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What is the age limit to make a jet ski reservation?You must be Age 21+ to make a jet ski reservation and at least 18+ to operate without supervision. Those who possess a United States Coast Guard operator's license, temporary operator's license, renter's or lease agreement, or are resident of another state or country operating on the waters of North Carolina for less than 90 days are exempt from the education requirement if under the age of 26. No one under the age of 14 can operate a PWC by themselves. A person who is at least 14 years old, but less than 18 years old, can operate a jet ski in public waters if: they are accompanied by an adult 18+ of age who is in compliance with the North Carolina boating education requirements OR the youth has successfully completed a North Carolina approved boating safety education course and carries proof of completing the course and an identification card while operating the jet ski. Each person aboard a PWC is required to wear a personal floatation device. Operators over the age of 26 are not required to possess a North Carolina approved boating safety certificate while operating on the waters of North Carolina but it is still recommended that you successfully complete a North Carolina approved boating safety course before operating a jet ski.
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What is your security deposit policy?1. A $500 per jetski security deposit is required at the time of check-in. You may opt to apply it to the card on file, use a different card, or split the full amount over multiple cards, whichever is more convenient for you. A security deposit is not a charge, but rather a hold, and is 100% released back to the same card, on condition all rented equipment is/are returned with no damage(s). Please note the full security deposit amount must be available on your card(s) of choice to successfully process. You will not be allowed to proceed with your rental without the security deposit. For your convenience, please refer to company cancellation/rescheduling policy below 2. Security deposits are due at the time of check-in 3. 100% released if equipment is returned safely without damage(s) 4. Funds are usually available immediately upon release but can take up to five (5) business days depending on your bank. In situations where there is/are damage(s) needing repair(s), it may take longer to process any remaining balance from deposit depending on availability of repair shop and extent of damage, hence, completion of work. An email notification will be sent to customer upon completion of repair(s) 5. If a customer's security deposit is insufficient for any repairs, they will be contacted immediately for payment of the balance 6. If there's any funds left from the security deposit, a refund of the remaining balance will be processed after the repair(s) Note: Extensive damages to an equipment may require a complete replacement at least in the same condition or better.
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What is the cancellation/rescheduling policy?NC JetSki Rental LLC has a no refund policy. We will gladly reschedule any reservation up to 7 AM the day of your rental for any reason, without penalty, no questions asked. Reschedules are subject to availability. No call/no shows are not eligible for reschedule. All bookings are non-refundable.
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